Welcome to My Profile
IT Support Engineer
Dedicated IT Technical Support Engineer with 4+ years of experience providing Level 1 & Level 2 IT support across healthcare, immigration, and telecom sectors. Skilled in hardware/software troubleshooting, network administration, and IT asset management.
About Me
I am a proactive IT Support Engineer with a passion for solving technical challenges and ensuring seamless IT operations. With extensive experience in enterprise environments, I have successfully managed complex ticket systems, coordinated with cross-functional teams, and delivered high-quality technical support.
My expertise spans from basic user support to advanced system troubleshooting, infrastructure setup, and asset management. I excel in fast-paced environments and am committed to continuous learning and professional development.
Professional Experience
IT Executive & Business Development Intern
Al Tawkel Immigration Center04/2025 – 08/2025 | Dubai, UAE
- Delivered Level 2 IT support, including hardware repairs, system reimaging, network troubleshooting
- Installed, configured, and maintained enterprise IT infrastructure
- Created and maintained digital IT asset records
- Assisted with immigration business operations
IT Support Engineer
Military Medical City Hospital (MMCH)11/2023 – 02/2024 | Doha, Qatar
- Managed 500+ support tickets across three hospitals, ensuring 95% SLA compliance
- Performed system reimaging and OS deployment for 300+ medical staff
- Supported EMR application troubleshooting for doctors and nurses
- Maintained digital asset inventory, improving lifecycle management
IT Support Engineer / IT Officer
Star Link / UCC-Bahadir-Tedeschia JV (HIAEP)05/2021 – 11/2023 | Doha, Qatar
- Delivered daily IT support for 200+ staff across retail and corporate offices (Starlink)
- Resolved L1 & L2 incidents with quick turnaround times
- Managed IT support for the Hamad International Airport Expansion Project (UBTJV)
- Monitored and documented IT assets, reducing missing equipment by 20%
Customer Service Agent
STARLINK (Ooredoo International)05/2021 – 02/2022 | Qatar
- Handled inbound/outbound customer calls with resolution focus
- Identified customer needs and provided technical support
- Maintained accurate call records in database systems
- Built sustainable customer relationships
Documents & Achievements
Academic & Technical Certificates 🎓
Odoo ERP Training Completion
Workshop covering business processes, product, vendor, and customer management.
View PDF 📄Aptech Graduation Certificate
Advanced Diploma in Software Engineering (ACCP) certification.
View Image 🖼️Volunteering & Recognition ✨
MDX Career Fair Volunteering
Certificate of appreciation for volunteering at the Middlesex University Career Fair.
View Image 🖼️Safety Award - HIA Project
Recognition for following the best safety rules during the Hamad International Airport Project.
View Certificate (PDF)Photography Contest Participation
Participation in the TECHVIBES 2023 Photography contest held at Aptech Qatar.
View Certificate (PDF)Full CV Document
Sajid Mehmood Full CV (2025)
Complete professional resume, including education, experience, and skills.
Download / View Full CV 💾Skills & Expertise
🔧 Hardware & System
System Reimaging, Hardware Repair, System Setup & Maintenance, OS Troubleshooting
🌐 Network & Infrastructure
Network Support (LAN/WAN/Wi-Fi), Active Directory, SharePoint Administration
💼 IT Operations
IT Asset Management, Lifecycle Management, Ticket Resolution, SLA Compliance
👥 Support & Training
Level 1 & 2 Support, User Training, Onboarding, Cross-functional Coordination
Education
Bachelor of Science in Information Technology
Middlesex University Dubai
09/2024 – 06/2025
Advanced Diploma in Software Engineering (ACCP)
Aptech Qatar
11/2020 – 11/2023
IGCSE
Bright Future International School, Doha
09/2017 – 07/2018
Achievements
SLA Compliance Rate
Support Tickets Managed
Years Experience
Equipment Loss Reduction